Failure Demand – it’s hidden in plain sight

Prefer to watch on video than read?  Click here – 5 mins with captions.

Less cost, happier customers, happier staff, happier you. 

There’s something hidden in plain sight which is inhibiting these from happening – John Seddon’s Failure Demand.

It’s not a new concept, but John’s naming of, and describing of the concept is brilliant, which leads to understanding and action.  His book Freedom from Command and Control is a must-read for anyone involved in service centres, along with the more recent Beyond Command and Control.

Read more…

I help leaders to confidently reach the full potential of their organisation. We work together to craft a clear strategy, redesign the organisation to enable people, and develop value-adding leadership. Arrange a time for a chat by clicking here, or connect with me here on LinkedIn.