Archive for March, 2021

The WIP Secret – 4x increase in throughput with one simple change

Why read when you can watch on videoClick here – 5 mins, with captions.

You can increase the throughput of your show hugely with one simple change.

For real life.

But don’t take my word for it, let’s turn to one of the total gurus – Eli Goldratt

As part of the brilliant Goldratt Satellite Program, which you can still buy and watch the legend himself (I’m not associated with it BTW), he tells the story about the maintenance area of the Israeli Air Force.

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Manager Poker – the quick way to destroy ownership and accountability.

Prefer to watch on video than read?  Click here, 4 mins with captions.

When playing poker, or more importantly in my life with my three kids, when playing Uno, it’s important to hold your cards close to your chest.

We see the same in organisations – managers holding their cards close.  I call it playing Manager Poker.

It’s no good.

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Truth Serum? Could we handle work reality?

Prefer to watch rather than read?  Click here for the video, 5 mins with captions.

Indulge me in a little work fantasy, which combines two very unlikely sources – authors Jan De Visch and Otto Laske…and Jim Carrey!.

Jan De Visch and Otto Laske are researchers and consultants, and one of their brilliant books is Dynamic Collaboration

In this book they refer to Job 1 and Job 2:

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Failure Demand – it’s hidden in plain sight

Prefer to watch on video than read?  Click here – 5 mins with captions.

Less cost, happier customers, happier staff, happier you. 

There’s something hidden in plain sight which is inhibiting these from happening – John Seddon’s Failure Demand.

It’s not a new concept, but John’s naming of, and describing of the concept is brilliant, which leads to understanding and action.  His book Freedom from Command and Control is a must-read for anyone involved in service centres, along with the more recent Beyond Command and Control.

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Are you having the Real Conversation – nothing changes without it

Prefer to watch on video rather than read?  Click here for the video, 4 minutes, with captions.

You’re in a work conversation, and you’re just not getting through.  And it matters.  It needs to get through. 

So you regroup and go again.  Because you’re not someone who gives up easily.  And you get the same result, they either

  • Agree, but you know they’re not going to do anything about it
  • Explain in detail the situation which makes it so it’s not really a problem
  • Suggest that it definitely be brought up at the future ‘strategy day’

And the numerous other approaches, none of which give you any movement forward.  You’re frustrated.  Maybe doubting yourself.

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