Don’t Bother the Barista – make any work system better
Prefer to watch on video than read? Click here, 6 mins with captions.
If you’ve been with me for a while, chances are I’ve run through this with you. The purpose of this is to put it all in the one spot.
This is about understanding the focussing point required to get any system (any system) to work better. And by ‘better’, I mean better for customers, better for those working in it, and better for the bank balance and purpose of the organisation too.
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