Failure Demand – it’s hidden in plain sight
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Less cost, happier customers, happier staff, happier you.
There’s something hidden in plain sight which is inhibiting these from happening – John Seddon’s Failure Demand.
It’s not a new concept, but John’s naming of, and describing of the concept is brilliant, which leads to understanding and action. His book Freedom from Command and Control is a must-read for anyone involved in service centres, along with the more recent Beyond Command and Control.
Read more…I help leaders to confidently reach the full potential of their organisation. We work together to craft a clear strategy, redesign the organisation to enable people, and develop value-adding leadership. Arrange a time for a chat by clicking here, or connect with me here on LinkedIn.