Improve Performance – Use Limits Not Targets

(Prefer to watch on video than read?  Then just click here – 5 mins, with captions.  Previous videos here BTW).

It’s very standard to set some targets when performance is in need.  Often smoke-screened by calling them KPIs (forgetting what the ‘I’ stands for).  Maybe even ‘aggressive targets’.

Yet…they don’t always get the hoped-for result, for a simple reason – targets aren’t how things work in the real world!

The Conventional Way

Here’s how we’d typically do it.  Take this graph, with Performance on the vertical and Time on the horizontal, with the horizontatal dotted target line.  And let’s assume higher is better.

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Performance Measures that Worked – A Case Study From Major League Baseball

Would you rather watch the video than read?  If so, just click here.  4 mins with captions.

Managers introduce measures because they’re paid to get results…and often it goes nowhere.  This is a case study of where it worked, and it comes from Major League Baseball.

BaseballBalls and Strikes

First – the game of baseball.  Robin Williams said…

…so baseball is like test cricket on speed.

While you might know baseball as hitting, fielding and running around the bases to score runs, the key moment happens over 300 times a game when the pitchers throws (‘pitches’) the ball to the hitter.  If not put into play, each pitch is a ball or a strike.  Three strikes and you’re out, four balls mean you get to go to first base.

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Utilisation Obsession – why your organisation is in permanently clogged chaos

If you’d prefer to watch on video than read, click here!

A state of overload and chaos has become sadly normal in organisations.  Here’s the thing – it comes from a very natural condition – an obsession with utilisation.   I’ll explain…

These ideas originated from one of the all-time gurus – Eli Goldratt.

Way Basic Work System

To demonstrate, I’ll draw my favourite diagram that my long-time clients will recognise (with one change):

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