The WIP Secret – 4x increase in throughput with one simple change

Why read when you can watch on video?  Click here – 5 mins, with captions.

You can increase the throughput of your show hugely with one simple change.

For real life.

But don’t take my word for it, let’s turn to one of the total gurus – Eli Goldratt. 

As part of the brilliant Goldratt Satellite Program, which you can still buy and watch the legend himself (I’m not associated with it BTW), he tells the story about the maintenance area of the Israeli Air Force.

Failure Demand – it’s hidden in plain sight

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Less cost, happier customers, happier staff, happier you. 

There’s something hidden in plain sight which is inhibiting these from happening – John Seddon’s Failure Demand.

It’s not a new concept, but John’s naming of, and describing of the concept is brilliant, which leads to understanding and action.  His book Freedom from Command and Control is a must-read for anyone involved in service centres, along with the more recent Beyond Command and Control.

The Coordination System – the unfashionable necessity that will make your organisation work

Prefer to watch on video rather than read? Click here – 5 mins, with captions.

Unhappy people, putting out fires and feeling like we’re not getting anywhere.  We often look for so-called ‘bigger’ solutions – to talk about purpose, strategy, systems.  And sometimes that’s spot on.

But more often than not, there’s a more powerful, yet very unfashionable component of every organisation at every level that needs to be working for anything to…well…work!

And that’s Coordination.  I’ll explain…

Genuine Buy-In – the power of CAPI

Prefer to watch on video rather than read?  Click here, it’s 4 mins, with captions.

My work with organisations often involves getting groups together so they can see their work situation, make decisions on what needs to change and put these into action.    Which means at some point in the preparation, we are going to be asking “right, so who do we need to have in the room”?

That’s where I lean one of the brilliant concepts of Dr. Ichak Adizes, called CAPI.

The Resource Bargain – The Root Cause of Organisational Pain

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The world of work is chaotic and filled with anxiety.  We can track most of that back to one source – to the one thing that is rarely done well in most organisations – the Resource Bargain.

The term the ‘Resource Bargain’ comes from Stafford Beer (1926-2002), legend in systems thinking and the creator of the Viable System Model (VSM), one of the best ways to diagnose and change organisations (or any system) so they work better.

Improve Performance – Use Limits Not Targets

(Prefer to watch on video than read?  Then just click here – 5 mins, with captions.  Previous videos here BTW).

It’s very standard to set some targets when performance is in need.  Often smoke-screened by calling them KPIs (forgetting what the ‘I’ stands for).  Maybe even ‘aggressive targets’.

Yet…they don’t always get the hoped-for result, for a simple reason – targets aren’t how things work in the real world!

The Conventional Way

Here’s how we’d typically do it.  Take this graph, with Performance on the vertical and Time on the horizontal, with the horizontatal dotted target line.  And let’s assume higher is better.

Thinking of an ERP? You got to know when to hold ‘em.

Prefer to watch rather than read?  Just click here to watch the video – 5 mins, with captions.

The ubiquitous ERP – technically “Enterprise Resource Planning”, the technology system that in theory connects up all of your stuff so the magic can happen…and in reality, the cause of significant pain and ongoing justifications throughout many organisations.

Here’s what you need to know if you’re anywhere near one of these – it’s not too late.

Introducing Gerry Fish

This is actually a story about Gerry Fish – a fictional character in one of the brilliant Eli Goldratt’s last books called Necessary But Not Sufficient.

I would make this compulsory reading for anyone involved in deciding about ERPs…particularly CEOs.  From Goldratt’s description,  I reckon Gerry would look like this:

Stepping Up to Senior Management – Your New Kettle Of Fish

If you’d like to watch me go through this on video, just click here.  6 mins with captions.

Senior Management is not just more management.  It’s a new kettle of fish.  I’ll go through:

• The change in the nature of the work
• What the job actually is
• Action To Take

Senior Management

First – what are we talking about here?  The key thing is manager of managers.  Or, managers of multiple teams, who each have their own leadership.  These roles can be called various things, some of the ones from my clients are:

Innovation – What It Really Is and What Makes It Work

You can watch this on video if you’d prefer to see me go through it rather than read.

Innovation.  We all know it.  There’s a fair chance it’s even one of your ‘values’. 

What makes a huge difference to success in this area is understanding what we really are doing, and what we need to look at for it to work.

Luc Hoebeke’s Work Domains

My go-to person in this field is Luc Hoebeke – brilliant thinker and consultant from Belgium who wrote a wonderful book Making Work Systems Better, which he kindly made available on the internet (click the link).

Luc gives us a way to look at work using what he calls domains.  It’s kind of hierarchical in that each later domain provides the conditions for the earlier domain to exist…but not hierarchical as you know it, because each domain is also it’s own complete system.   They don’t ‘manage’ each other.

Utilisation Obsession – why your organisation is in permanently clogged chaos

If you’d prefer to watch on video than read, click here!

A state of overload and chaos has become sadly normal in organisations.  Here’s the thing – it comes from a very natural condition – an obsession with utilisation.   I’ll explain…

These ideas originated from one of the all-time gurus – Eli Goldratt.

Way Basic Work System

To demonstrate, I’ll draw my favourite diagram that my long-time clients will recognise (with one change):