Wait, Broccoli Is A System? A Primer on System-Thinking

(Prefer to watch rather than read?  Click here, 5 mins with captions.)

“System-thinking”.  It’s been around for decades and gets increasingly more popular as complexity ratchets up.  But what does it mean?

Broccoli

I recently had 24 hours off life (I have three  kids) and took the chance to read “In Defense of Food” by Michael Pollan, great writer from the New York Times.  One piece stood out to me as a great way to explain systems thinking.

Pollan talks about “nutritionism”, the idea that we can work out what’s good in food by breaking it down to its component parts.  Take broccoli – we generally consider that to be healthy, and you might know about anti-oxidants, those things that fight baddies inside us.

Here’s what’s interesting – when certain anti-oxidants are isolated, removed from the food and administered, they don’t always have the same healthy effect as when they are consumed as part of eating the vegetable.  This means there’s something going on in the way the whole thing works together to create the healthy effect…broccoli is more than just a delivery system for anti-oxidants. 

In other words…broccoli is a system!

You are not failing! Understanding organisational growing pains

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I often help growing organisations that have been successful, yet are starting to feel like they are overwhelmed as well as grinding to a halt.  This often comes with a feeling of failure in the CEO and perhaps the Exec team, with good old imposter syndrome usually raising its head.

The good news is…. the situation is not a failure at all.  It’s completely normal. 

And to explain this as well as to know what to do, I often lean on the brilliant work of Dr. Ichak Adizes, in particular his Business Lifecycle.

The 4 S’s That Will Move Your Culture

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Getting your culture moving in the direction you need doesn’t have to be a mystery.  There are tangible actions you can take right now that will make a difference. 

I’ve named them the 4 S’s, and if you know the work of Frances Frei and Anne Morriss in Unleashed, and the body of work known as Systems Leadership developed by Ian Macdonald, Catherine Burke and Karl Stewart…you’ll already be familiar with some of these ideas.

First – my definition – culture is the shared understanding about the way you need act to fit in around here.  Don’t get too caught up in it…this works fine.

Know Where to Focus – how to spot the Pacesetter in your process

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You don’t want to waste your money and your people’s time by not working on the highest leverage point of the system.  Here’s how to make sure you get this right.

In a previous post I went through the importance of Not Bothering the Barista.  I know I’m a broken record on this, but once again:

If a process must go through A, B and C to get to the customer and the number in each box represents how many they can do per period, then the system can’t go any faster than B.  And rather than using the term ‘constraint’ or ‘bottleneck’, I use ‘Pacesetter’ because it’s, well, nicer.

And conveniently B is the first letter of ‘Barista’, which will always be the Pacesetter in a café.  Therefore, Don’t Bother the Barista!

All of this comes from Eli Goldratt in his book The Goal, where he even lays out five steps for improvement, the first of which is of course (in my words)

Identify the Pacesetter.

Here’s some ways to do that.

Culture Change – The Simple Lesson from Ted Lasso

This is definitely one that’s better to watch on video.  Click here, 5 mins, with captions.

Have you seen the show Ted Lasso?  You should.  Warms the coldest heart, and it’s funny.  And…we can find lessons in there about how we can make our own workplaces better.

Standards and Devotion – Leadership that changes people’s lives

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Ever had a leader that changed your life?  A teacher, a coach, a manager?  Would you like to be able to make that sort of difference?

What’s needed is simple, but not easy – the combination of Standards and Devotion that Frances Frei and Anne Morriss write about in their book Unleashed, which you should read.

Four Boxes!

So, what are we talking about?

Standards are as it sounds – the performance we want out of people. The level they are supposed to meet.

Devotion is about how much we care for another.  Their wellbeing, their success, whether they are OK.

Don’t Bother the Barista – make any work system better

Prefer to watch on video than read?  Click here, 6 mins with captions.

If you’ve been with me for a while, chances are I’ve run through this with you.  The purpose of this is to put it all in the one spot.

This is about understanding the focussing point required to get any system (any system) to work better.  And by ‘better’, I mean better for customers, better for those working in it, and better for the bank balance and purpose of the organisation too.

Time & Attention – your most unmanaged resource

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What makes it hard to get stuff done at work?  Interruptions.

And even if you’re not constantly looking at email (or some other interruption device you’ve installed like Slack), there’s an awareness of a constantly building-up bunch of stuff coming towards you…so the urge to check is strong.

A Better Way

Some companies are deliberately doing something about this, and one that stands out to me is the software company Basecamp which is run by Jason Friend and David Heinemeier Hansson, who look like this:

Command and Control – not automatically evil

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The Paintball Experience

I went paintballing once.  Thought it would be fun – I’d played a lot of sport, am pretty coordinated, I like reading about war…

And it sucked.

The whistle goes, I attempted to move…POP…..POP….POP and I’m out.

Regroup, go again, POP…..POP….POP and I’m out.

You know what I needed?

Some sort of sergeant.  Some sort of person who could yell at me

“Thompson, over there…NOW”.

Team Leader Pt II – Lessons from Old Tailem Town

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I was on my oldest child’s school excursion to Old Tailem Town recently (which, by the way, is pretty freaky, which is why the kids love it…)

As I watched the teachers do their (awesome) thing with us bunch of volunteer helpers, the thought occurred to me that what we have here is a great example of how the Team Leader role works.