Will It Make The Car Go Faster? A Crucial Work Design Principle From Formula 1

Click here to watch this as a 5-minute video instead.
(It’s got captions)

There’s a lesson in the industry of Formula 1, by which I mean Grand Prix racing, either the most boring thing you’ve ever watched, or an amazing mix of technical skill, driver skill, and one huge political social gossip fest!

The Goal is Clear

There’s one goal in Formula 1 – to win the world championship.  Call that the vision.  From there, the breakdown is clear:

To win the world championship, you need to win more races.  You get the latest version of this after every race, it’s like your monthly report going to your governing body.  Looks like this:

An extra month of capacity for free: Three Cs – Capacity

(Click here to watch on video rather than read!)

In the first two articles in this series, I went through the first two of the Three Cs that need to be in place so you can get out of the detail and start doing your real job. The three Cs are:

• Clarity
• Capability
• Capacity

(Click the links above to go the articles or click here to watch them all on video).

This article is about Capacity, which answers “How can I create more time for myself and my people which means I can do the important work that I’m actually paid for”.

Create the Capability in your team so the work gets done…without you!

(If you would prefer to watch me go through this on video rather than read, click here)

In my previous article, I introduced the Three Cs so your people can do their jobs, which allows you to do your job.  They are:

• Clarity
• Capability
• Capacity

The previous article was on Clarity, this one’s about Capability – what each individual needs to bring to the party so they can do the work.  

There’s no genius to the idea that for someone to be able to do their job (so you don’t have to do their job), they need the capability to actually do their job.   What we need is a way to understand what this means.   This is useful in hiring when you’re bringing people into a role, but also more commonly when you’re thinking about why isn’t the job happening the way you thought it would happen.

THE CAPABILITY PYRAMID

The pyramid shows five aspects that make up a person’s capability to do the job.  And like all pyramids, the foundation is at the bottom.  However, we’ll start from the top, and we’ll use the analogy of a professional cyclist to help understand.

How to get out of the detail…and start doing your real job.

(If you’d prefer to watch and listen than read, click here)

PART ONE – CLARITY

The problem

If you’re in any sort of managerial role, it’s almost a given that you’re spending your time in the detail and not spending enough time doing the job you’re really paid for.  And that you’d rather be doing.  That job you’re paid for is about longer timespans –  looking into the future, maybe strategic stuff, maybe it’s improving things.  For you to be able to do your work and not be involved in doing the work of your people, three things need to be in place….

Clarity, Capacity, and Capability.

The Three Cs. Or, be fancy,  3C.

If your people don’t have enough Clarity of what they need to do, if they haven’t got the Capacity to get it done, and if they don’t have the Capability to do it, who’s going to end up doing it?  You are!  And don’t feel bad – this happens because you’re a decent person.

This first article is going into Clarity.

The simple yet powerful meeting structure

You need to focus on today. You need to focus on tomorrow. You need engagement from your people to get both done.

Nothing here you don’t already know.  So….

Need a method? Just schedule these meetings. Things will be better.

Weekly: Optimisation meeting.

Get together to look at graphs that show performance according to customer experience, cost and sustainability. Resolve issues and monitor the effects of changes you have been making.

The question here: how do we make this show run as it was intended? Read more…

“Good Enough” Leading

The managing and leading game does not get easier. Or at least it appears that way, because it’s not as if with every blog, book and article (this one included!) that two previous ones are taken away as no longer relevant.

It’s like healthcare – no one wants the second-hand machine from 15 years ago attached to them, so it just keeps ratcheting up. Yet also like healthcare, there are certain foundations which hold true:

• Food – less of everything except vegetables
• You know that pies every lunch are not a sustainable diet
• Moving every day is better for you than not moving
• If you’re finding life hard, say so out loud to someone

Do this stuff and your health will move toward… ‘good enough’.

Another other area where the principle of ‘please just give me something to hang onto’ applies is being a parent. So, on that…Dr Psych Mom (Samantha Rodman) is a brilliant blogger on things that are ‘inner’, and her advice and thinking on being a parent has helped my wife and me on numerous occasions.

In particular, her post on Good Enough Parenting was not only valuable…it was a relief!

So bringing this introductory circle to a close, lets talk about what ‘good enough’ leading looks like:

1) Do you convene your team most weeks to look at and discuss ‘how are we doing, how are we feeling, what do we need to talk about’?

2) Do you convene the team for at least a half-day every quarter to discuss ‘where are we going, what’s the plan, how are things going overall, does anything need to change’?

3) Do you share with your team all the non-individual-person-specific information that you have about your team so they can take ownership of their work alongside you.  That is, no ‘manager poker’.

4) Do you make an effort to get to know your people beyond their employee number and position description (which means asking ‘how’s it going’ and actually listening, even when it’s awkward)?

5) Do you say ‘thank you’ or ‘that wasn’t what I was looking for, let’s figure out what happened’ when it’s needed (which is more than you think)?

6) Do you make sure that the work of the team is somehow visual so it can be seen and understood by all, as well as reminding people that they are part of something bigger?  (For example, a list of projects on the wall in priority order)

7) Do you ensure that the work you have promised that your team will deliver (whether it’s to your own manager, internal customers or external) is actually possible, and do you involve the team in this decision?

8) Do you make sure that the conversations required to allow progress are had, whether they be with individuals or as a group, even though they make you anxious and you stumble through them?

To paraphrase Dr. Rodman – if you do all of these things, well, I think you’re a good enough leader.

Who agrees with me?

Why Your Organisation Is Busy Yet Nothing Gets Done (blame Michael)

OK, if you haven’t seen this before, this will land somewhere between ‘nice one’ and ‘holy freakin’ #@&* what have we been doing’.

It’s the reason why your whole organisation, your team, and you yourself have the permanent feeling of too much on and nowhere near enough of that ‘let’s get after it and get it done‘ vibe.

It’s the reason why whenever I ask ‘how’s things?‘ the answer I get is the wry smile, shake of the head, then ‘you know….flat out as always, you know how it is‘.

Yes, I do know how it is.

So let me set it up for you.  As always, I didn’t invent this stuff, I’m here to make genius useful when I find it, and this comes from Eli Goldratt’s Critical Chain, and further made sense of by Rob Newbold and Bill Lynch in The Project Manifesto.

It goes like this, which is deliberately over-simple: Read more…

The underlying killer of accountability

“We need more accountability around here” Chloe said.

“What do you mean by that?” I asked.

“You know, people caring, people hitting their marks, doing what they said they would.  You know, being accountable” she replied with a slight tone of ‘what is wrong with you’.

“Like you do?” I asked

“Do you think I don’t” was the quick reply.

“No, not that at all, sorry” I immediately answered.  “I meant that question literally, you mean you’d like people to care about the place like you do as the CEO?”

“Well…..yeah.  That would be great!”

“So why don’t they?” I asked.

Chloe laughed – “I thought that’s what you were here to fix”.

I didn’t laugh at all.  I looked straight into her eyes.

“No.  This is what you have caused.  So it’s what you are here to fix”.

The pause was somewhat awkward.

“OK….I get it.” she said.  “So what can I do?”

“The word I use for what you’re looking for is ‘ownership'”.  I said.  “You want people around here to act like it’s their place.  Like it’s their money.  Like owners”.

“Yep, that pretty much it”. Read more…

Self-Management: A New Study?

A recent study compared a couple of different ways of organising a production environment.

Both groups had 40 employees.  The first group had seven types of roles and was divided into 14 subgroups, with coordination, integration and continuity of the work being the responsibility of management.

The second group coordinated itself.  They had the same roles as the first group, but they decided themselves who would rotate to what tasks and which shifts they would work.

Here’s the findings:

• Second group demonstrated a much higher standard of workingship – tidier workspace, hardware well maintained, whereas the first group was more….sloppy
• The second group spent 0.5% of their time on ‘non-productive ancillary work’, the first group 33% (yep!)
• The second group had 60% less absence from the workplace, be it sickness, accident or no reason at all.
• And in terms of production….the second group produced 50% more than the first.  50%!  Or to put it another way, the first group was at 78% of potential, the second at 95%.

What’s the study?

Well…I have to come clean.  By ‘recent’, I was more on a geological timescale.  The study was conducted in the 1950s.

Two hundred kilometres southwest, teenager John Lennon hadn’t even formed the Quarrymen, let alone the Beatles.

The production wasn’t software development.  It was coal mining.  In Durham, UK.  The work was getting the coal from long walls.  Fun stuff.

You can read about it in Gerrit Broekstra’s book Building High-Performance, High Trust Organizations.

You see, the results on this stuff are in – when people have some sort of control/autonomy/authority over their own work….things are better.  We don’t need further studies on this, and if you just ponder anything in your own work life where you’ve felt totally into it…I’m sure these conditions were there.

So, here’s some thoughts on what we’re seeing here, and in similar studies and examples of self-managing enterprises: Read more…

Getting Real About Freedom

There’s a huge confusion that’s causing a lot of pain in organisations.  It’s the idea that ‘freedom‘ means ‘freedom from consequences‘.  It doesn’t.  It means ‘you get to choose, and the consequences are yours‘.

Freedom is not liberty or licence.  It’s not escape.  A person becomes free when they are willing to stand up and say ‘this is my situation, I am taking ownership of it, and of whatever happens next.’  The moment this occurs, choice comes back into play.  The boat gets a motor.  The hot-air balloon’s fire-thing starts up again.  We have agency, and it feels good.  Energy.

This is the principle we use when we help our clients with how their organisations are designed and lead….that people want freedom.  They want choice.  They want a level of challenge that pushes them without blowing their minds.  And they would like to know how things work so they can make more informed choices.

Leaders at all levels have the opportunity to give people freedom.  But it’s not always taken.  It’s hard to trust, and decades of high control leading to unaccountable behaviour simply reinforces this, and it’s not just the managers.

So how do we create freedom?

Through conversations and other communication that creates clarity for all on who is delivering what, and how roles fit together.  And decisions when decisions are required so people can get on with it.

People cannot make choices about their own way to get things done if they don’t know what ‘done’ is or how things work.

But above all, this requires a willingness to trust again.  This is the hardest part, and it applies to everyone.  For managers, it’s trust that people will take ownership.  And for employees, that their managers will let them take ownership.  This is the foundation of any successful enterprise.

Clarity and trust.

Pre-requisites for freedom.