A real strategy

Recently, I heard a strategy that was fantastic.  It was an outsourcing strategy, and was quite simply “if it can fit on a truck, we aren’t building it“.

Why did I love this strategy?  Because it was actually a strategy!  It wasn’t a purpose or intent, an objective, nor was it a plan.  It was a strategy.

A strategy is nothing more than a sentence or three that sums up the approach or philosophy that we are going to use to guide us in achieving an intent.  It gives us the filters that we can then use to make decisions.  Look at the outsourcing strategy I referred to above. Read more…

Conflict? Just work together!

Here’s a bit of non-genius – getting people to work together across departments requires setting up how they are supposed to work together across departments.   And the reverse – if people don’t work well together across departments, there is a fair chance that we haven’t set up how they are supposed to work together across departments.

Imagine this conversation: Read more…

Feedback – answer the questions

A younger friend of mine has recently made the elite professional level of his sport; there is no higher level besides international representation in his game.  Very impressive as he had the courage to leave his hometown and try to reach something in which there was a genuine chance of failure (when was the last time you did something with that condition?).

I asked how is he finding things at the top level, and his answer was about feedback.  He said that any mistake gets punished on the field by the other team, so there is heaps of pressure, and along with it heaps of feedback Read more…

Compulsory manager work

If you’re a manager, there are some things that you need to do in order to lead your people.  Not someone else.   I’ll state the corollary – there are certain things that you cannot assign or delegate if you want an effective team.  And these things apply regardless of the level in the organisation; from CEO through to the people managing the shop floor or the sales team, if you’re accountable for the work of others, these things are yours. Read more…

A crucial cause of work behaviour

There’s a classic old video on youtube called Explorations in Management, and I’m not going to put the link up – the production is just too hard-core 70s and the language so gender exclusive I can’t associate myself with it.  It’s like a serious, boring Goodies episode.  But I’m mentioning it by way of acknowledgement because it makes a simple and fundamental point about what causes people’s behaviour at work.  (If you can’t resist finding it, type ‘Lord Wilfred Brown’ into youtube).

So, without further ado, quoting Lord Wilfred Brown:

“the behaviour of an individual at work is Read more…

Don’t pull….get lifted!

Here’s one you’ve either heard or said yourself – “I’ve got to pull myself out of the weeds, I’m involved in the detail and I can’t get moving“.

Familiar?  Here’s why people struggle in this area – the concept that they need to pull themselves up.  It won’t happen because of the natural principles of how work organises.  The way to get out of the weeds (an expression which, by the way, is fundamentally insulting to the work of your people) is to allow yourself to be lifted by creating solid layers of work. Read more…

Different Level…Different Bang for Buck

There’s an easy way to distinguish the different work at successive levels in the organisation.   Look at the bang for buck each level is expected to contribute, not just in terms of ‘what about’, but ‘by when’.   Including a timeframe allows us to set up middle and executive management that can add real value, while allowing the frontline to get on with their work.

It works like this for the first three levels in the organisation, which are all about delivering:

1a) Frontline: Deliver bang for buck today, or in a matter of weeks. Read more…

Higher up does not mean vague it up

Where to sir?

There’s something I’ve seen in organisations more than once, that if we put into a saying would read like this: “the higher you go in management, the more vague you can be about what you actually want“.  This sentence will not exactly generate wise nods around the executive table, but it seems to be true a lot of the time.

Why does this occur? Three reasons 1) behavioural , 2) cognitive capability and 3) knowledge & skill

For behavioural, it means Read more…

Sorting the leader manager thing

Roles and verbs

The leader / manager distinction.

I’ve seen chapters in textbooks on it.  I’ve seen MBA courses spend an entire session debating this.   And I’ve never got any use out of any of it.

Here’s a way to sort this out that is actually useful:

Manager is a type of role.  If you are accountable for the work of someone else, then guess what?  You are a manager.  Just like if you are accountable for the work of moving a football forward to score goals, you are a football player.

(How much time do you think people running football clubs spend discussing ‘what is a football player?’) Read more…

How to increase your capability

I had some questions from my last post on cognitive capability on how to increase it.  Here’s the answer:

Don’t smoke.  The is the single most important thing you can do to increase your capability.

The second is 30 minutes of movement per day.

The third is healthy diet.

Not what you expected?   The thing is, the only way you can increase your cognitive capability is to not die.  This is because while your cognitive capability will unfold at it’s own rate, that rate has been shown by research to be predictable over time. Read more…