Star Wars Can Teach Us About Org Structure?

This time I go through a scene from the TV show Andor…so it’s better to watch me do this on video.  To do that, click here.

And if you can’t…I’ll go through it now.

Have you seen the show Andor?  I’ll bet you didn’t know there’s a lesson in there about organisational structure!

The show is part of the Star Wars pantheon, but it’s different.  Deeper, and goes right into the effects of colonisation, imperialism and how that can turn individuals. 

And…we get to see what’s called the Imperial Security Bureau in action, which we can picture as an Executive Team of an organisation.  Here they are:

The scene I go through is a meeting of the ‘Supervisors’, who are the equivalent to Executives, with the boss being Major Partagaz who we might say is the CEO.

Wait, Broccoli Is A System? A Primer on System-Thinking

(Prefer to watch rather than read?  Click here, 5 mins with captions.)

“System-thinking”.  It’s been around for decades and gets increasingly more popular as complexity ratchets up.  But what does it mean?

Broccoli

I recently had 24 hours off life (I have three  kids) and took the chance to read “In Defense of Food” by Michael Pollan, great writer from the New York Times.  One piece stood out to me as a great way to explain systems thinking.

Pollan talks about “nutritionism”, the idea that we can work out what’s good in food by breaking it down to its component parts.  Take broccoli – we generally consider that to be healthy, and you might know about anti-oxidants, those things that fight baddies inside us.

Here’s what’s interesting – when certain anti-oxidants are isolated, removed from the food and administered, they don’t always have the same healthy effect as when they are consumed as part of eating the vegetable.  This means there’s something going on in the way the whole thing works together to create the healthy effect…broccoli is more than just a delivery system for anti-oxidants. 

In other words…broccoli is a system!

Know Where to Focus – how to spot the Pacesetter in your process

Prefer to watch rather than read?  Click here – 5 mins with captions.

You don’t want to waste your money and your people’s time by not working on the highest leverage point of the system.  Here’s how to make sure you get this right.

In a previous post I went through the importance of Not Bothering the Barista.  I know I’m a broken record on this, but once again:

If a process must go through A, B and C to get to the customer and the number in each box represents how many they can do per period, then the system can’t go any faster than B.  And rather than using the term ‘constraint’ or ‘bottleneck’, I use ‘Pacesetter’ because it’s, well, nicer.

And conveniently B is the first letter of ‘Barista’, which will always be the Pacesetter in a café.  Therefore, Don’t Bother the Barista!

All of this comes from Eli Goldratt in his book The Goal, where he even lays out five steps for improvement, the first of which is of course (in my words)

Identify the Pacesetter.

Here’s some ways to do that.

Don’t Bother the Barista – make any work system better

Prefer to watch on video than read?  Click here, 6 mins with captions.

If you’ve been with me for a while, chances are I’ve run through this with you.  The purpose of this is to put it all in the one spot.

This is about understanding the focussing point required to get any system (any system) to work better.  And by ‘better’, I mean better for customers, better for those working in it, and better for the bank balance and purpose of the organisation too.

The Coordination System – the unfashionable necessity that will make your organisation work

Prefer to watch on video rather than read? Click here – 5 mins, with captions.

Unhappy people, putting out fires and feeling like we’re not getting anywhere.  We often look for so-called ‘bigger’ solutions – to talk about purpose, strategy, systems.  And sometimes that’s spot on.

But more often than not, there’s a more powerful, yet very unfashionable component of every organisation at every level that needs to be working for anything to…well…work!

And that’s Coordination.  I’ll explain…

Genuine Buy-In – the power of CAPI

Prefer to watch on video rather than read?  Click here, it’s 4 mins, with captions.

My work with organisations often involves getting groups together so they can see their work situation, make decisions on what needs to change and put these into action.    Which means at some point in the preparation, we are going to be asking “right, so who do we need to have in the room”?

That’s where I lean one of the brilliant concepts of Dr. Ichak Adizes, called CAPI.

The Specialist Problem – one of the biggest causes of cross-functional pain

Prefer to watch this on video than read?  Just click here…5 mins with captions.

The Specialist Problem.  You might not call it that…but you know about it.  Let’s go through it.

The first mention of this problem I came across was in a book from 50 years ago by Wilfred Brown with the wonderful title of ‘Organization’.  I love it because it couldn’t be less fashionable…check out the cover…

Don’t be fooled into thinking something from this era isn’t relevant – the genius of the Beatles finished in 1970, Led Zeppelin was getting going, and besides, Newtown copped the apple way back in the 1680s and his gravity idea still seems useful… so old does not mean irrelevant.

Stepping Up to Senior Management – Your New Kettle Of Fish

If you’d like to watch me go through this on video, just click here.  6 mins with captions.

Senior Management is not just more management.  It’s a new kettle of fish.  I’ll go through:

• The change in the nature of the work
• What the job actually is
• Action To Take

Senior Management

First – what are we talking about here?  The key thing is manager of managers.  Or, managers of multiple teams, who each have their own leadership.  These roles can be called various things, some of the ones from my clients are:

Business Partnering – It’s So Hot Right Now!

Click here to watch this in a 5-minute video!

On the agenda of every corporate services area, be it IT, HR, Finance or the more modern incarnations of business improvement and innovation….is business partnering.

But there’s a lot more to this than good intentions and writing it down in a plan.  Here’s what’s required to get to this to work.

‘Business Partnering’

First – what are we on about?  I like to use the ideas we can find in Patrick Hoverstadt and Lucy Loh’s book Patterns of Strategy, where they describe in detail the strategy of ‘Strategic Partner’.  One of the supplier family of strategies, this is where we look to cause change in the other partner for the benefit of both of us.

Utilisation Obsession – why your organisation is in permanently clogged chaos

If you’d prefer to watch on video than read, click here!

A state of overload and chaos has become sadly normal in organisations.  Here’s the thing – it comes from a very natural condition – an obsession with utilisation.   I’ll explain…

These ideas originated from one of the all-time gurus – Eli Goldratt.

Way Basic Work System

To demonstrate, I’ll draw my favourite diagram that my long-time clients will recognise (with one change):