Archive for the 'Process Improvement' Category

Eliminate change management

Positive change

We all know the usual routine – management identifies the need for more productivity and/or quality or a new strategy, the necessary actions are identified (internally, externally or a combination of both), this necessitates change, so now we ‘change manage’.

And it works……at best…..sometimes.

What we’re really doing here is coercing people to like the change we’ve decided on.  We’re doing change to them.

What if instead we did change with them?

As Peter Block says,

when someone states ‘we need to get everyone on board‘, the answer is ‘what makes you think you’re in the boat?

Imagine if, instead of management calling in the external experts, it went the other way around and the frontline team approached management and said

We’re out of ideas.  But if you can find $50k for those improvement consultants we were speaking to last week, we reckon we can work with them and find about $200k per year savings back to the business‘.

Would this require ‘change management’? Read more…

Adam is a partner of The Working Journey a niche consultancy that designs organisations into creative accountable enterprises that deliver...using ideas such as you just read. Want to chat? Send him an email by clicking here.

Improve your life – sort the work system

Cog_thoughts_instructions_to_employees_high

If you’re a manager, you’re in charge of a work system.  I’m not talking about technology systems, I mean a system as in there’s an external world that puts things in, your area does things with them, and then something comes out to the external world.

A system.

You might even have done that thing where you draw the boxes and arrows, some ‘swimming lanes’ if you’re fancy and so can now declare “there’s my work system.”

Nice one.  So how come you still don’t have enough hours in the day?  Why is there still a line of people outside of your office?  And why does that diagram just fester on your G: drive and you didn’t know that your Visio licence expired two years ago?

The reason is because your work system isn’t so great.  You haven’t yet put in focussed effort to see your area as a work system, and then, every time something requires your intervention, see this as a work system failure.

That’s right – every time one of your people needs to come to you to ask a question that is not of the nature of ‘why do we do this?’, it is actually a failure of your work system. Read more…

Adam is a partner of The Working Journey a niche consultancy that designs organisations into creative accountable enterprises that deliver...using ideas such as you just read. Want to chat? Send him an email by clicking here.

Improving processes? This first…

Train

Processes in your business are what makes a customer requirement a non-surprising event – your people know what to do to hit the expectations that you’ve put out into the market.  They know what comes first, what comes next, who does what, what they use, and it all flows like a swift-moving happy river to the sea no matter what.

Right?

Right.

I know a couple of outstanding improvement specialists who have never come across a business process where they didn’t create significant ROI for their clients, and when I ask them how they do it, the answer is “we look”. Read more…

Adam is a partner of The Working Journey a niche consultancy that designs organisations into creative accountable enterprises that deliver...using ideas such as you just read. Want to chat? Send him an email by clicking here.